This happened to me regularly till not long ago. Imagine the following scenario:
A client hires me for shooting. Everything is agreed on and I’d get a phone call two days before the shoot and the client would ask: Can we have a break in between the shooting because the second interviewee isn’t ready till two hours after the first one is finished. We’ll pay you for your time but we don’t want to pay for the break in between.
Man, I hate those situations. What should you do? Do you just give in, lose money, and set yourself up for this kind of headache in the future? Or do you fight for your rights and put your relationship with the client into danger? What a catch 22. What can you do in order to prevent those situations that can cost you lots of money, or possibly a client?
Everything we do, like which agreements we set up with our clients, what we say, and what we agree to, defines the future of that specific relationship. And once you set it up in a way that is to your disadvantage, it’s difficult to course-correct this after the fact. Now, in this scenario, the client wants to change the shooting day and is demanding you drop the price or have parts of your day go unpaid because he feels that you are not rendering service during that downtime. Here’s how to respond, so that you set up your relationship in a mutually beneficial way. There’s nothing worse then begrudging a client.
What has been your experience and how did you rectify it? I would love to hear. Please share with our community in the comments section.